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Guest Services Officer

Apply now Position: Guest Services Officer ( Full time # 539185)

Property / Office: The Landmark Mandarin Oriental, Hong Kong

Location: Hong Kong, China

As a Guest Services Officer in

The Landmark Mandarin Oriental, Hong Kong, you will be responsible for

Be responsible for all Front Office duties including but not limited to greeting guests, providing efficient check-in & check-out service, handling billings and payments as well as delivering quality room orientation

Handle guest enquiries and complaints in a professional and timely manner

Handle administrative tasks such as updating guest profiles and preparing regular reports

Assist to execute the guest recognition programme and drive enrolment

Be attentive to guest needs throughout their stays and provide assistance proactively

Requirements:

Degree holder in hospitality management or other related disciplines

Minimum 1 year’s relevant working experience in luxury hotels

Passionate about delivering exceptional guest service

Pleasant, dynamic, service-orientated, a team player with good communication and interpersonal skills

Proficient in spoken and written English and Chinese (both Cantonese and Mandarin), knowledge of other languages would be an advantage

Advertised: China Standard Time 27 Apr 2024 Applications close: China Standard Time 31 May 2024

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